Welcome to Hill Yarns by Olena, your ultimate destination for high-quality knitwear and crochet products in India. By accessing and using our website, you agree to comply with the following terms and conditions. Please read these terms carefully before placing an order or using our services.
1. Acceptance of Terms
By accessing our website and making a purchase, you acknowledge and accept these terms and conditions in their entirety. If you do not agree with any part of these terms, please refrain from using our website.
2. Products and Orders
a. Product Descriptions: We make every effort to provide accurate descriptions and images of our products. However, please note that colors may vary slightly due to differences in screens and settings.
b. Order Confirmation: After placing an order, you will receive an order confirmation email containing details of your purchase. This email does not constitute acceptance of your order; it’s a confirmation that we have received your order.
c. Payment: We accept various forms of payment, including credit/debit cards, online wallets, and other approved payment methods. All payments are processed securely through trusted payment gateways.
d. Cancellations: Order cancellations are subject to our cancellation policy, which can be found on our website.
3. Pricing and Payment
a. Pricing: All product prices are listed in Indian Rupees (INR). We are not GST registered and so GST has not been added to the price. We reserve the right to change prices at any time without prior notice.
b. Payment Security: We ensure the security of your payment information; however, we are not liable for any damages or losses incurred due to unauthorized access to your payment information.
4. Shipping and Delivery
a. Shipping: We offer shipping within India. Shipping charges and estimated delivery times are provided during the checkout process.
b. Delivery: While we strive to ensure timely deliveries, delays may occur due to unforeseen circumstances beyond our control. We are not liable for any such delays.
c. Shipping Address: Please ensure you provide accurate and complete shipping information, including PIN code and phone number. We are not responsible for deliveries to incorrect or incomplete addresses.
5. Returns and Exchanges
a. Return Policy: We have a return policy in place, details of which are available on our website. Please review this policy before making a purchase.
b. Damaged or Defective Items: In case of receiving damaged or defective items, please contact us back within 5 days of receiving the product, using the form on this page – Contact Us.
6. Intellectual Property
a. Copyright: All content on our website, including images, text, and graphics, is protected by copyright and may not be used without our prior written consent. The name and logo are also trademarked and protected by copyright.
7. Privacy
a. Personal Information: We collect and use your personal information in accordance with our Privacy Policy, which can be found on our website.
8. Limitation of Liability
a. We strive to provide accurate and up-to-date information on our website. However, we are not responsible for any errors, inaccuracies, or omissions in the content.
b. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
9. Governing Law and Jurisdiction
a. These terms and conditions are governed by the laws of India. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Almora, Uttarakhand, India.
By using our website and making a purchase, you agree to adhere to these terms and conditions. These terms may be updated from time to time, so we encourage you to review them periodically. If you have any questions or concerns, please contact our customer service team at [customer service email or phone number].
Thank you for choosing ‘Hill Yarns by Olena’ for your knitwear and crochet needs!
Last updated: Aug 2023
Related Pages :
Cancellations and Refunds Policy
Privacy Policy